Information Communication Technology (ICT) Coordinator

Reach for Equity (REACH)

ตำแหน่งงาน : Information Communication Technology (ICT) Coordinator
ช่วงเวลาประกาศ : Jul 9-23, 2024
ประเภทงาน : IT
ติดต่อ : recruitment@reachforequity.org

Reach for Equity (REACH) believes every person deserves to fulfil their potential. We help marginalized children, families, and communities in Asia overcome barriers to a brighter future. We seek to provide holistic support that includes education, health, safe water, sanitation and hygiene, nutrition, livelihoods, and sustainable, cleaner energy.

Primary Responsibilities

Under the supervision of Deputy Logistics Director and technically supervise by HQ- ICT department, ICT coordinator has to participate to set–up of, monitoring, reporting, tracking, upgrading and maintaining of ICT system in Organization.

The key responsibilities will be 

• Ensure the use of ICT policy, guideline and standard operating procedure.
• Develop and provide in ICT functions, IT network, application development, telephony and website monitoring and maintenance.
• Provide technical support to operation teams, program teams, M&E teams and partners.
• Provide in upgrading information security.
• Tracking, monitoring, resolving and reporting ICT related issues.
• Accountabilities for high standards of service and responsiveness to ensure fulfilment of internal users/clients.
• Keep abreast with latest technologies, methodologies and best practice.
• Maintain inventory of equipment, devices, I/O and software
• Conduct maintenance and audits of ICT equipment to ensure they remain clear of viruses, malware etc.
• Supplying the new documentation and maintaining and updating existing documentation.

Regular Responsibilities

• Support in the use of computer hardware, software and specialized technology or operates the multi-platform computer environment.
• Installation and repairing hardware, software, operation system and peripherals.
• Provide basic troubleshooting, repair and maintenance for computer equipment (e.g. laptop, desktop, printer, router, etc.), and testing computers and peripherals on a network to diagnose, hardware versus software problems.
• Provide in installation, operation and maintenance of computer system and other technologies such as communication systems.
• Provide daily ICT operation support for computer users.
• Providing ICT support to country offices if required.
• Cooperation with HQ – ICT for the regular backup of critical information.
• Performing other related duties as assigned or as necessary.
• Set up new email addresses, groups and by using Google Workspace.
• Monitor the various ICT systems to guarantee the least downtime and take the right action with every technical issue using suitable tools.
• Diagnose and resolve technical problems remotely when required

Capacity Building and Supporting other Staff

• Provide technical advice on all ICT matters.
• Provide staff training and familiarization of all ICT systems.
• Provide technical assistance for using Google Workspace system.
• Responding in a timely manner to ICT related service issues and requests.
• Identify and learn the system, software and hardware used and supported by the organization and partners.

Operations and Administration

• Provide in network and security management technologies and cooperation with ICT Coordinator in data storage architecture.
• Provide in system updating and monitoring including patch management, spyware removal and testing, virus checking, ensuring backup of data files, etc.
• Supporting staff on boarding and provide immediate orientation.
• Maintaining Local Area Network (LAN and Wireless LAN) to ensure that the network supports Internet, operating systems, databases, documents, resources and data files.
• Maintain the proper storage of inactive ICT assets (computers, printers, UPS’s, etc.) and update the list of the hardware and software by quarterly.
• Perform inventories and usage monitoring of all ICT assets and record all changes and physical locations.
• ICT equipment and application software support for meetings and workshops.
• Management and maintenance of equipment and applications associated with the organization’s email system.
• Cooperation with HR team for creation of new user accounts email and formatting of resign user account email and with Admin team for allocation of ICT related assets.
• Liaison with vendors, suppliers and consultants to determine users’ requirements, execute projects, set standards and ensure quality, performance and users’ silicification.

ESSENTIAL SKILLS

• Bachelor’s degree in relevant/specific field.
• Higher Level Certification in ICT
• At least 3 years working experience in Information Technology field.
• Prior experience in IT support.
• Experience with Google Workspace system.
• Experience with Microsoft Office products and Microsoft 365.
• Must have excellent knowledge of current technologies available in IT world.
• Previous experience with networking, ICT system, computer and printer maintenance and repairing.
• Experience and/or knowledge of various networking system concepts including email, firewall, cybersecurity, network protocol, etc.
• Excellent communication skills.
• Excellent diagnostic and problem-solving skills.
• Fluent in English.
• Demonstrate professionalism
• Understand and able to provide clients’ satisfaction
• Possess good communication skills.
• An ability to prioritise and delegate.

APPLICATION INSTRUCTIONS

All interested and qualified candidates are requested to send an Application Letter, Curriculum Vitae to: Email: recruitment@reachforequity.org

• The closing date for application is before 5:00 PM on Tuesday, 23^rd July 2024, Thailand Standard Time.
• Please note that the applications will be reviewed regularly, and the interviews may be arranged before the closing date.
• Please clearly mention the position and location you are applying for in the email Subject Line.

REACH’s Value

• At REACH, we believe that all people have the right to live their lives free from sexual violence and recognize that there are unequal power dynamics across the organization. REACH does not tolerate discrimination and harassment under any circumstances and will take disciplinary action, which may include dismissal, against any worker who discriminates or harasses any worker. Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s responsibility and all staff are required to adhere to the Code of Conduct, which enshrines principles of PSEA, at all times (both during work hours and outside work hours). Familiarization with, and adherence to, the Code of Conduct is an essential requirement of all staff, in addition to related mandatory training. All staff must ensure that they understand and act in accordance with this clause.
• REACH is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, religion, sex, gender identity, sexual orientation, ethnicity, national origin, age, marital status, or disability.

Note to Candidate

• Candidates are required to declare in advance that should there be any relative or family member currently being employed in REACH. Failure to do so can lead to termination of the employment contract even after successful selection.
• Because of the large volume of applicants, only shortlisted candidates will be contacted.
• Contract and position are contingent upon successful award of the project and final approval by the donor.